Comfort & Accommodation
Coniston Green Self-Catering Holiday Home

Check-in

• From 15:00
• You’ll need to let the property know in advance what time you’ll arrive.

Check-out

• Until 10:00

Child policies

• Children of any age are welcome.
• Highchairs and cots are available on request.
• No age restriction
• There is no age requirement for check-in.

Smoking

• Smoking is not allowed.

Parties

• Parties/events are not allowed.

Pets

• Pets are not allowed.

Coniston green Holiday Home Policies

• Short break mid-week stays available.
• Minimum stay 2 nights.
• VAT included in all prices.
• We require a deposit of 30% of the booking fee to secure the booking with the balance paid 3 months before the arrival day.
• If a booking is made less than 3 months before the arrival day, then payment is required in full.
• Payments can be made by credit card, debit card or by bank transfer.
• A booking can be made and paid for directly on our website or you will be sent details of how to pay and secure a booking via an enquiry quote that can be sent to you.
• A booking is not secured until the deposit is paid but if you want to secure certain dates whilst you check with the group, we will hold dates on a no obligation basis for 48 hours.
• On booking you will be sent out our terms and conditions.

Noise Policy

There shall be no outside noise or outside music played after 10pm. After 10pm all windows in the property should be closed and any internal noise levels must be kept at reasonable levels that would not cause a disturbance to the neighbours. If you are inside and playing

music etc. we ask that this is not too loud and that the windows are kept closed.

Smoking Policy

Coniston Green Holiday Homes is entirely smoke free.

Fireworks, firepits, portable BBQ’s and Chinese lanterns are all forbidden at Coniston Green.

Whilst we allow additional reasonable numbers of additional visitors through the day (please let us know), overnight occupancy rates must not be exceeded above what has been agreed and booked.

The visiting party must be the same the number of people that the property has been booked for, any changes must be agreed with Coniston green Holiday Home before the start of your break.

We ask that all children and any vulnerable adults are suitably supervised.

The Owner (Coniston Green) has the right to refuse any Booking, without reason.

Any disputes or queries with respect to these Conditions, or any other matter will be dealt with by You as the party leader.

The booking creates a license to occupy for the purposes of a holiday (and not for any business purpose) and nothing in these Conditions shall create the relationship of landlord and tenant between You and the Owner.

Where You are also a Party Leader, You are responsible for compliance with these Conditions and the Contract by all members of the party. ‘You’ shall also mean any member of your party, unless stated otherwise.

Guest Numbers

The maximum number of occupants at the Property shall be the number stated at the time of booking.

At the time of booking you must provide the Owner with a list of the occupants in your party, which must include the name, address, and age of each person. Should this list change at any time prior to the Rental Date, you must inform the Owner immediately and this must be no less than 7 days before the check in date. If a charge for extra guests is applicable, then the funds must be received in full no less than 72 hours before the check in date.

If during the Rental Period the persons occupying the Property during the Rental Period varies from the list provided by You, and the Owner has not consented to the change, the Owner may, by written notice to You, immediately terminate the Contract without liability and gain access to the Property.

Groups

The Property owner is not obliged to accept bookings for hen parties and stag parties and asks that You notify the Property owner prior to booking so that consent can be obtained by the Owner prior to Written Confirmation of Rental being obtained/sent. The whole party and for compliance with these Conditions.

Third Party Services

The Owner provides no promise with respect to the quality of services provided by third parties at the Property including, but not limited to, internet service, telephone reception and television reception.

Duration and Term of Rental

The letting will commence on the Rental Date and continue for the duration of the Rental Period and shall terminate on the last day of the Rental Period. Check in is from 3.00 pm (occasionally later) and check out is 10.00 am.

You confirm that the information you have provided to the Owner is true, accurate, current and complete information in all respects. Should any information provided change, you should notify the Owner immediately. The Owner shall not be liable if any incorrect information provided by You results in the Owner being entitled to terminate the Contract.

You agree to:

• Not cause any damage to the Property, including all furniture and fixtures and fittings
• Keep the Property and all furniture, fixtures and fittings in the same state as repair as to which you found them at the commencement of the Rental Period.
• Leave the Property in the same state of cleanliness as that in which You found it at the commencement of the Rental Period;
• Keep all furniture as you found it, so as to not remove it from the place that it was originally placed or place it back to its original place prior to the end of the Rental Period. You will be liable for any damage caused by You in this respect.
• Empty any bins and dispose of any rubbish in the outside bins provided at the Property and following the instructions of the Owner where provided.

Deposit / Pre Payment

A 30% non refundable / non transferable deposit is required at the time of booking to confirm your holiday home reservation.
The outstanding balance is payable six weeks prior to your arrival date.
The credit/debit card used to make the initial deposit payment will be charged automatically.
If your arrival date is within six weeks of the booking date pre-payment of the room rate will be required at the time of booking.
Deposits or pre-payments may be required for additional services booked at the time of making your cottage reservation.

Cautionary Deposit

‘Cautionary Deposit’ means the deposit to be paid by You and held by the Owner as security against any damages and/or any requirement for additional cleaning, whether discovered during the Rental Period or after your departure.

A Cautionary Deposit of one additional night’s rental will be processed by Credit/Debit card upon check in. Where You opt for online/contactless check in the Credit/Debit card held to secure the accommodation deposit will be charged.

The Owner is entitled to use the Cautionary Deposit in the following circumstances:

• Should You or any member of your party damage the Property, or any equipment or fittings at the Property, or leave it in a condition where additional cleaning is required;
• Should You or any member of your party be in breach of any of these Conditions;
• Should the Owner be required to remedy any damage caused to the Property during the Rental Period;
• To charge for additional guests which have not been approved by the Owner. Such charge will be made at the rate in force by the Owner at the time of the Rental Period; or
• To deduct such charges and make such payments to the Owner or third party contractors (with notice of such payment being provided to you in writing first) should the evidence provided by the Owner of the damage or other issue at the Property, which has been caused by You, result in the Owner having to take reasonable action to correct such damage or other matter.

The Owner will contact you within 3 Business Days after the Rental Date to advise you if the Owner intends to make a claim for any damage against the Cautionary Deposit.

Should a claim be made by the Owner against the Cautionary Deposit, details of such claim will be provided to You within 14 days of the expiry of the Rental Period. Any disputes or queries with respect to the claim must be received from You within 14 days of the claim notification.

Should the Cautionary Deposit provide an insufficient remedy, the Owner shall have the right to recover any sum from You so as to make up any shortfall.

In the event that You or any member of your party causes severe damage to the Property which results in the Owner having to cancel subsequent bookings and/or pay compensation to any person due to the Property being left in an uninhabitable state by You, or which reduces the services offered to subsequent guests, You shall indemnify the Owner in full for any loss incurred by them which the Cautionary Deposit does not cover.

Cancellation

If we need to change or cancel your booking We don’t expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:

• If necessary to perform or complete essential remedial or refurbishment works
• For other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
• If we do need to change or cancel your booking for the reason set out above we will do our best to offer you a suitable alternative booking. If we’re not able to offer you a suitable alternative, or if you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
• If we do need to change or cancel your booking because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.

The Owner reserves the right to terminate the Contract, or refuse to hand over to you the Property, at any time where there are reasonable grounds to suspect that You or your party are likely to breach any of the Conditions in terms of;

• The number of persons staying at the Property
• You have provided incorrect information to the Owner with respect to your booking; and
• You have behaved in an abusive or unlawful manner towards the Owner, any third-party supplying services to the Property or any neighbours of the Property.

The above actions shall constitute a breach of contract by You and Owner shall consider the booking as cancelled by You. In these circumstances You shall not be entitled to a refund of any monies or alternative accommodation.

If you need to cancel your booking, the following terms apply.

• The deposit of 30% is not returnable.
• Any cancellation within the last 2–6 weeks prior to the date of stay will incur a charge of 75% of the total costs.
• Any cancellation within 2 weeks prior to the date of stay will incur a charge of total cost.

Payment Methods

Any governmental increase of VAT, as well as any increase in supplier costs within the period of acceptance of the contract and the date of your event, will be offset to you, the client

We accept the following payment types.

• MasterCard Credit
• MasterCard Debit
• Visa Credit
• Visa Debit

On Site Behaviour

We ask that noise in and outside the property is kept to a minimum, as not to disturb the neighbours. Any non-residents guests visiting your cottage are ask to vacate the cottage by 10.00pm.

Smoking / Fires / BBQ

Please note smoking includes use of vapours and/or e‑cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, fireworks or Chinese lanterns at your Accommodation. You and your party must not use a barbecue or fire pit at your Accommodation unless we have provided one.

Your Obligations with respect to the Property and its use

• Report any damage at the Property not caused by You to the Owner’s Representative on your day of arrival. Report as soon as possible to the Owner, any breakages or damage caused by You or your party during the Rental Period.
• Not to undertake any repairs of any kind to the Property, furniture and fixtures and fittings yourself
• Not to use the Property for any illegal purpose or take any illegal substance thereon Abide by the Conditions.

Our Right of Access

Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we’ll do our best to let you know in advance of the date and time that we will need access.

If we do need to access your Accommodation for any reason, we’ll always try to access the property at reasonably convenient times (other than in the event of an emergency)